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To send a Red Cross message
Send a message when there is a:
*”Immediate family” includes the service members in the immediate family of their spouses.
Parents, grandparents, siblings, spouse, child, last living relative, in person standing in place of parent
Exceptions may be made for fiancée, domestic partner or girlfriend/boyfriend who can provide the same degree of information about the service member as a spouse. Person standing in place of parents should be documented with an S-1 prior to the event.
Information you will need to provide to the caseworker:
The service members full name, date of birth, Social Security number, branch, rank, unit and deployed address.
Verification source. For example: the name and phone number of the doctor, funeral home director, or social worker. Red Cross messages must be verified in order to be sent. An exception may be made in the service member is unaware of the emergency and there are no means of communication available for the family to reach the service member.
Please note, the patient or medical power of attorney will need to give the doctor permission to release medical records to the Red Cross prior to verification.
Important information to know